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• Extensive experience in account management, customer service, marketing and CRM roles in multilingual environments and specifically, for over a decade, I have acted as a consultant for European gambling websites (mainly casino, live casino, bingo but, more recently, also sportsbook) and my CRM/Marketing and promotions have included: targeted and strategic segmentation of players, Retention Marketing, devising clients’ strategies such as newsletters and ad-hoc marketing and promotions, creating clients’ chat games, competitions, tournaments, instructing and managing a team of 4 Chat Moderators, creation and execution of website content, marketing campaigns, promotions also translated into Italian, Portuguese and Spanish including FAQs and T&Cs, working closely with the Affiliates and/or the Affiliate Manager. • Successfully grew the Italian Bingo and Casino market by over 60% within six months and continuously growing every site I manage by a minimum of 50%. • Proactively liaised with executives, directors and senior management. Built strong business relationships whilst working with key accounts including Abbey, Marsh, L&G, Barclays, EBRD, JP Morgan and RBS. Developed regular contact with clients both face to face and remotely to identify needs and facilitate potential solutions. Work done for one client saved that organisation 50% on an IT installation project. • Devised cross selling techniques when need identified with clients that required the services of another part of the organisation including the Consultancy Division or Measurement Service. • Awarded the ‘Client Dedication’, ‘Over and Above’ and ‘Exceeding Expectations’ awards by Gartner. • Worked successfully in an international client management role responsible for South African, Italian, French, Israeli, Saudi Arabian, Indian, Irish and Eastern European customers. A role made more effective thanks to my ability to speak fluent English, Italian, French and conversational Spanish.